FAQ's - Data Recovery

Q: How can I maximise the volume of recoverable data from a potentially damaged hard disk?

A: Pending the damage sustained, at no circumstance should you write data to your hard disk and do not attempt your own recovery as known software recovery tools can cause further damage and render your data useless and/or lost. Power down your computer and contact the SpectrumData Recovery Team. Read our Dos and Don'ts page for further infomation.  

 

Q: How can I prevent data loss?

A: Backup, backup and backup. The reality of all things mechanical, like media cartridges and hard drives, is that they are going to experience failure at some time. Nothing can prevent data loss better than performing routine backups of all your critical data. With a good RPO (Recovery Point Objective) strategy in place you can save hours, days and weeks of downtime by minimising data loss through a sound backup policy. In addition to backups it is recommended to ensure that you are also running a reliable anti-virus software package, updated regularly. A well planned and executed plan which combines both of these will provide you with protection against data loss.

Q: What is RPO?

A: RPO - Recovery Point Objective. This represents the maximum length of time that can pass between backups. How much is your data worth to you and just how much data can you afford to lose? It is expected that some environments require a level down to the minute or even to the second. The strategy distinguishes the time value that is acceptable.

Q: Will I void my warranty by pursuing hard disk recovery?

A: The majority of data recoveries concerning disks still under warranty are logical in nature. As this does not require the breach of any warranty seals on the disks your warranty will be safe. However if your disk is part of a pre-built package, opening the casing of the PC can often breach warranty seals. In such a case it is best to return your PC to the point of purchase and have them remove the disk before sending it to a data recovery company.

Recoveries that are physical in nature will most likely breach warranty seals. In some cases, a warranty claim can be lodged with the manufacturer and with the manufacturer allowing data recovery to be performed after a replacement has been issued. Other cases will require authorisation from the manufacturer, written or otherwise before the disk can undergo a physical recovery.

Q: What do I do if my PC gets wet?

A: Do not turn on your computer. Unplug it and seal in an air tight container and bring it in to the experts at SpectrumData Recovery. For more information click here. 

Q. What are the main causes for hard disk data loss? 

A. Disk drive data loss can be the result of one or more of the following: viruses, platters/components and electro-mechanical failures, data corruption, human error, or natural disasters. See our Common causes for Data loss page for further information.

Q. I need access to my data as soon as you have finished recovering it - what delivery service does SpectrumData provide?

A. SpectrumData have recently installed a new and secure fibre optic link, which enables us facility to utilised e-deliver to allow you access to your valuable data to immediately following processing. For more information click here.

Q. I have accidentally deleted some files and emptied my recycle bin. Can the files be recovered?

A. Yes, in most circumstances, these files can be recovered. It is recommended that as soon as you realise that the files you need have been deleted that you minimise any data that you write to your disk, and send it to SpectrumData. This will avoid over writing any files that are currently in a state of deletion (although they are not visible to you) with new data.

Q. I have a project that I would like SpectrumData Recovery to provide me with a quotation for. In order to save time, do you have a job briefing form that I can complete with all of the project details?

A. Yes, SpectrumData Recovery has a Service Request Form available for our customers to provide a written brief of their data recovery requirements. The form is readily available on our web site and can be completed and returned to us for a quotation. To download a SpectrumData Service Request Form please click here.

Q: What is the difference between a logical and physical hard disk recovery?

A: Physical hard disk drive recovery is the recovery of data when there is a physical problem has occured with the internals of the hard disk which preventing access to the data. Physical recovery requires the use of a data recovery certified clean room facility in order to repair or replace the damaged components to facilitate access to the data.

Logical data recovery is the recovery of data where a file system has been left in an inconsistent state, and the data cannot be read. This can be due to power outages, system crashes, as well as hardware and drive failure. Recovery methods include repair to and/or by pass of allocation tables, and multiple passes using specialist recovery software and firmware.   

Q: After the data recovery process can I still use my hard disk drive if repaired?

A: NO. Whilst the disk may have been repaired to enable data recovery it is not recommended for general use as the disk has previously failed and the likelihood of future failure has greatly increased. 

Q: If my computer gets struck by lightning or a power surge will this effect my data?

A: Possibly, immediately unplug your PC from the power source and contact SpectrumData. For more information click here.

Q: I accidentally reformatted my memory card on my digital camera. Can SpectrumData recover my photos for me?

A: Yes, in most circumstances, SpectrumData can recover your important photographs from your formatted memory card. Please ensure that no further images are taken on the camera and that the card is forwarded to us ASAP for evaluation.